Tenkara Times Rods: Warranty, Repairs, Returns
Returns of Unused Rods:
We stand behind all the products we sell. If there is a defect upon arrival send the rod back and we will refund your money or replace the merchandise. Returns for a refund will also be granted for undamaged and unused merchandise (if returned within 2 weeks of arrival and they are still unused and in “as-new” condition). All returns of unused rods (whether due to damage/defect or just for return) must be sent back to Three Rivers Tenkara within two weeks of arrival at your location. So please inspect shipments upon arrival.
Please contact Anthony at Three Rivers Tenkara (email@example.com) prior to sending back any merchandise for any reason in order to properly process the transaction.
All rods will be shipped with insurance and so damage occuring during shipping can also be resolved. If there is damage of a rod upon arrival due to shipping please contact us at firstname.lastname@example.org within two weeks of arrival in order to resolve the problem.
Tenkara Times Warranty and Replacement Parts:
All rods come with an one year unconditional guarantee against manufacturer defects. Rod breakages, caused by general use, and user error, are not covered by the warranty. If a rod proves to have a manufacturing fault we will replace the damaged segment free of charge within that period. All you need to do is return the damaged rod to us for inspection to confirm the warranty claim.
The exception is that the first 3 sections are not covered by the warranty because they are so easily damaged by user error.
However, all is not lost. You can purchase spare parts at a cost – $15 per segment (except handle segment) and note that the top 3 segments are actually sold all together at $15 for all three.
Handle segments are not likely to break – but in the case that this happens (outside of warranty period or due to user error) contact us for the cost. Also – even if a defect is suspected, rather than sending the rod back for inspection – it is often quicker and just about as inexpensive (considering shipping cost to us of the rod) to simply order a new section. If you have any questions email me at email@example.com.
IN ORDER TO HELP PROTECT YOUR TENKARA ROD AND TO AVOID SOME COMMOM MISTAKES PLEASE READ THE FOLLOWING REGARDING BREAKAGE
Even though replacement parts are available – it is still a pain in the butt to break your rod – so it’s best to try to learn how to avoid it. Tenkara rods are delicate, much more so than western fly rods, it is just inherent in their design. They have to be that way in order to work – casting those ultralight tenkara level lines the way that the TRY rods do requires a rod that tapers to a very fine tip and is very supple through it’s whole length and so the tradeoff is that they must be treated with care. I’ve broken my fair share of tenkara rods and it was always due to user error.
Tenkara rods can be easily broken during opening, rigging and closing of rods. Another dangerous time is when you become snagged on the stream bottom or surrounding flora. See the Rod USE and Care Page for advice on how to handle the rods and avoid breakage during the process of opening, closing, rigging and fishing (and removing line from snags).